Refund policy

Return & Refund Policy

We want you to love your purchase! But if for any reason you're not completely satisfied, we're here to help.

Returns
You have 14 days from the date of delivery to request a return. Items must be unused, in their original condition, and in the original packaging.

Easy Process

1. Contact us at contact@onoutlet-us.com with your order number and reason for return.

2. We’ll provide return instructions and the return address.

3. Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.

Refunds
If approved, your refund will be processed within 5–7 business days and automatically applied to your original payment method.

Exchanges
Need a different size or item? No problem! Reach out and we’ll guide you through the exchange process.

Important Notes

• We cover return shipping costs if the item arrives damaged or incorrect.

• Sale items and personalized products are not eligible for return unless faulty.

Still have questions? Our team is always happy to help: contact@onoutlet-us.com